This qualification reflects the role of workers in the community and/or residential setting who follow an individualized plan to provide person-centered support to people who may require support due to aging, disability, or some other reason. Work involves using discretion and judgment in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical, and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centered support. 

  • Provide effective and holistic aged care to individuals in government, not-for-profit and community organisations
  • Support and work alongside other health care professionals
  • Build your technical and soft skills, including interpersonal communication skills and relationship building skills
  • Work with a diverse client group

  • CHCCCS023 - Support independence and well being (Core)
  • CHCCCS031-Provide individualised support (Core)
  • CHCCOM005- Communicate and work in health or community services (Core)
  • CHCDIV001- Wok with diverse people (Core)
  • CHCLEG001- Work legally and ethically (Core)
  • HLTAAP001- Recognize healthy body systems (Core)
  • HLTWHS002- Follow safe work practices for direct client care (Core)
  • CHCAGE001- facilitate the empowerment of older people (Elective)
  • CHCAGE005- Provide support to people living with dementia (Elective)  
  • CHCCCS011- Meet personal support needs (Elective)
  • CHCCCS025- Support relationships with cares and families (Elective)
  • CHCHCS001- Provide home and community support services (Elective)
  • HLTINF006- Apply basic principles and practices of infection prevention and control (Elective)


  • Aged care worker
  • Personal care assistant
  • Home care worker
  • Family support worker
  • Accommodation support worker

 After completing this qualification, individuals may undertake further studies in CHC43015 Certificate IV in Ageing Support (Note: the college does not offer this qualification). 

As part of the qualification, we guarantee you 120 hours of work placement, where you will have the opportunity to experience working as a professional support worker.

We will arrange your placement with a partnered organisation to integrate your new skills and knowledge with practical workplace experience. 

Students are encouraged to look for their own work placement before applying for enrolment at the college. If students find their own work placement, the workplace where the students will conduct their work placement will need to be approved by the college. A suitable workplace provided by students for this course is a regulated/registered aged care service. For students in South Australia, if the students cannot find their own work placement, the college will support them in finding work placement. The college will inform the students if the college can organize work placement for them before they are enrolled and will only approve their enrolments if work placement places are available for them.

Applicants must provide a National Police check and vaccination records as per relevant workplaces’ requirements before commencing work placement.

Applicants must be physically capable of doing general lifting and be prepared to be on their feet for long stretches of time.


Sufficient LLN (Language, Literacy, and Numeracy) skills and are at least 18 years old. Applicants may be requested to take an LLN test.

Applicants with no formal qualifications and who are commencing within or have experience within a relevant industry may also be considered for entry into the course.

 Students will need access to a computer and the internet. For detailed requirements please contact the college. 

 Delivery methods include face-to-face classroom-based training and webinars. Students are also expected to conduct self-paced learning activities. Assessment methods include written work, projects, case studies, observations, and logbook/third-party reports. There is a component of 120 hours of compulsory work placement where students will be assessed by the college’s assessors. 

There are no formal requirements for this qualification. However, participants must be 18 years' old or over.